Account Information
What are the benefits of registering with vince.com?
When you register at vince.com, we securely store your information to ensure a fast, simplified checkout process. You'll also be able to:
- Discover new arrivals, upcoming collections for pre-order, special offers and exclusive events
- Save billing and shipping information
- Track order delivery
- View order history
Can I place an order without registering?
Yes, you can check out as a guest
What will you do with my information after I register?
The information you provide to set up your account is only accessible with the password you created. To learn more about how we keep this information secure, please view our Privacy Policy.
What if I forget my password?
Click "forgot password" on the login page and we’ll email you a new one. For your security, we are unable to give passwords out over the phone or email them to a different address than the one you used to register.
Orders
Can I cancel or change my order?
Once an order is placed, we are unable to cancel or modify it – this includes adjusting an address, size, color, and adding or removing an item in the order.
How do I track my order?
If you have an account, log in to track your order status. If you do not have an account, your information is not available online. Please contact us at 833.717.1720 or clientservices@vince.com if that is the case.
Please note: tracking information may not be available for up to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us at 833.717.1720 or clientservices@vince.com.
If we are unable to fulfill your order in one shipment, we will send the items to you in separate packages. We will also send you an email informing you of the status of your order.
What does the "in process" message mean under "order status"?
"In process" means your order is being packed for shipping. Changes to your order cannot be made during this time period.
Why am I paying tax on shipping and handling?
State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes collected are paid to the state where the merchandise is being shipped. For additional information, please view Shipping.
How is sales tax determined?
Sales tax and subsequent sales tax rates are determined by the location of where the client takes receives the merchandise (retail location purchased or requested delivery address) and taxability of the item(s) purchased. Orders are subject to applicable sales tax in all US states (excl. Alaska, Delaware, Montana, New Hampshire, North/South Dakota, Oregon, and West Virginia). For additional information, please view Shipping.
What countries does vince.com ship to?
Click on the flag icon at the bottom left of our homepage to view the countries that we ship to.
My tracking states my package was delivered, but I did not receive it. How long do I have to claim non-delivery on my package?
Our partnership with shipping carriers allows Vince to have a 7-day window policy from delivery date where our team can start a trace/file a claim with the carrier. Anything outside the 7th day, will result in a loss. Please note that Vince is not liable for any lost or stolen packages that have been confirmed delivered to the address associated with your order. For additional information, please contact Client Services.
Returns
How do I return a vince.com purchase?
You can begin a return for your U.S. domestic online order on our website for free. At the bottom of each page, there is an Order Return tab to select. Please enter in your EC order number, and billing zip code. From there, you will select the items that you would like to return. A pre-paid return label will be sent to the email address attached to the order.
- Include the customer order number and billing name.
- Drop your return package at an authorized UPS location or drop box.
- Find your nearest location at www.ups.com.
You can also return an online order at a Vince Retail Store. Find your nearest store.
Please note, fragrance is eligible for return only if unopened, unused and in salable condition.
Can I return sale merchandise purchased from vince.com?
Sale merchandise is included in our 30-day return policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged. For additional information, view Returns.
Are shipping and handling charges refundable?
No, shipping and handling charges are non-refundable. For additional information, view Returns.
Can I return merchandise purchased from vince.com at a Vince Retail Store?
Yes. For additional information, view Returns.
How do I return a gift purchased from vince.com?
If you have received an item from vince.com as a gift, you can return it in exchange for a vince.com credit for its current selling price. Please contact us at 833.717.1720 or at clientservices@vince.com to process the gift return.
How will I be refunded for a purchase made with online credit?
For purchases made with a vince.com credit, the return will be issued as a vince.com credit.
How do I obtain another copy of my order invoice and/or return label?
Please contact us at 833.717.1720 or clientservices@vince.com.
Holiday 2024 Extended Returns Policy – Full Price:
For your holiday shopping convenience, we’re extending our return policy: your purchase may be returned or exchanged until January 31st, 2025 with original receipt. Gifts may be returned for a store credit or exchanged with gift receipt.
Holiday 2024 Extended Returns Policy – Outlet:
For your holiday shopping convenience, we’re extending our return policy: your purchase may be returned or exchanged until January 15th, 2025 with original receipt. Gifts may be returned for a store credit or exchanged with gift receipt.
Payments, Refunds, & Promotion Codes
What forms of payment do you accept online?
We accept the following forms of payment at vince.com: American Express, MasterCard, Visa, Discover Network, JCB, PayPal, AfterPay, Vince Gift Cards.
Can I get a refund in a different payment method than used on my original order?
No, all refunds will be issued in the original form of payment.
Can I obtain a price adjustment for an online purchase?
Yes, we offer a onetime price adjustment if an item is marked down on vince.com within 14 calendar days of your order placement date.
- To obtain a price adjustment for an online purchase, please contact us at 833.717.1720 or clientservices@vince.com within 14 days.
- Adjustments will not be given on sale merchandise or promotional purchases.
- Refunds and price adjustments will be issued in the original form of payment.
Will you match the price of an item that I see marked down elsewhere?
We will match the lower price of an item seen elsewhere in the exact style, color and size.
- Documentation must be provided showing the product with the listed lower price.
- A price match must occur at the time an order is placed.
- Please contact us at 833.717.1720 or clientservices@vince.com, and we’ll adjust the current selling price to match the documented selling price.
How do I redeem a Vince Gift Card?
- To redeem your gift card online, enter the number and pin from your card on the billing page during checkout.
- Gift cards may be combined with credit cards and PayPal.
- To check the balance of your gift card, please use this link.
- Gift cards are only redeemable on orders that ship domestically.
- Gift cards are final sale and cannot be returned or exchanged.
Can I redeem a Vince Gift Card at a Vince Retail Store?
Gift Cards can be used online and in stores.
How do I use a promo code online?
To redeem a special offer, enter your promo code during checkout. After entering the offer code, adjustments will be made to eligible orders. Special offers cannot be applied to a Vince E-Card purchase, shipping or taxes. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
Can I return an item I purchased with a promotion code?
Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
Vince.com
How do I sign-up for Vince email communication?
To hear about our new arrivals, upcoming collections for pre-order, special offers and exclusive events first, please sign up via our email sign up box located at the bottom of the page.
How can I search for products quickly at vince.com?
Click "search" on the top-right corner of any page on vince.com and enter descriptive key words of the item(s) you’re looking for.
Where can I find sizing information?
Size charts are located on the product information page above the "add to bag" button. View the women's size chart here and the men's size chart here.
What careers are available with Vince?
For a list of current job openings and more information on career opportunities at Vince please click here.
I have submitted my resume and have not heard back. What should I do?
Thank you for your interest in Vince. Your resume will be carefully reviewed. If your experience and skills fit the requirements of an open position, we will be in touch. Resumes are kept on file for consideration for future opportunities.
Can I use copies of the pictures on your website for my own use?
No. We do not own unlimited use of our photography and therefore cannot authorize usage for any reason.
How can I find answers to any additional questions I may have?
Please contact us at 833.717.1720 or clientservices@vince.com.
Buy Online Pick Up in Store
Who can pick up my order?
Orders placed online may be picked up by the person whose name is on the order. A valid government-issued ID is required to complete the pickup.
Where do I pick up my order in store?
For in-store pickups, simply speak with any store associate or proceed directly to the cash register.
How do I pick up my order curbside?
For curbside pickup, please contact your store to organize the pickup with a store associate. Upon arrival, please park in the designated curbside pickup area.
What do I need to have with me to pick up my order?
Please provide your order number or show your email order confirmation. A valid government-issued ID is also required to complete the pickup.
How long will the store hold my order?
We are happy to hold your order for up to 7 days. After 7 days your order will be cancelled.
How long will it take for my order to be filled?
Please contact Client Services for any questions regarding order details. For questions about your order status, please contact your store directly.
Who to contact about an in store pick up order?
Orders are filled within two hours. Please wait for a confirmation email before scheduling your pickup. Orders placed within two hours of store closing will be ready the following business day. Check your store details for hours.
How will I know if my order is ready for pickup?
We will email you a confirmation when your order is ready. Most orders will be filled within two hours. Orders placed within two hours of store closing will be ready the following business day. Check your store details for hours.