Frequently Asked Questions Frequently Asked Questions
When you register at vince.com, we securely store your information to ensure a fast, simplified checkout process. You'll also be able to:
Yes, you can check out as a guest
Click "forgot password" on the login page and we’ll email you a new one. For your security, we are unable to give passwords out over the phone or email them to a different address than the one you used to register.
The information you provide to set up your account is only accessible with the password you created. To learn more about how we keep this information secure, please view our Privacy Policy.
Once an order is placed, we are unable to cancel or modify it – this includes adjusting an address, size, color, and adding or removing an item in the order.
If you have an account, log in to track your order status. If you do not have an account, your information is not available online. Please contact us at 833.717.1720 or clientservices@vince.com if that is the case.
Please note: tracking information may not be available for up to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us at 833.717.1720 or clientservices@vince.com.
If we are unable to fulfill your order in one shipment, we will send the items to you in separate packages. We will also send you an email informing you of the status of your order.
"In process" means your order is being packed for shipping. Changes to your order cannot be made during this time period.
State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes collected are paid to the state where the merchandise is being shipped. For additional information, please view Shipping.
Sales tax and subsequent sales tax rates are determined by the location of where the client takes receives the merchandise (retail location purchased or requested delivery address) and taxability of the item(s) purchased. Orders are subject to applicable sales tax in all US states (excl. Alaska, Delaware, Montana, New Hampshire, North/South Dakota, Oregon, and West Virginia). For additional information, please view Shipping.
Click on the flag icon at the bottom left of our homepage to view the countries that we ship to.
Our partnership with shipping carriers allows Vince to have a 7-day window policy from delivery date where our team can start a trace/file a claim with the carrier. Anything outside the 7th day, will result in a loss. Please note that Vince is not liable for any lost or stolen packages that have been confirmed delivered to the address associated with your order. For additional information, please contact Client Services.
If you have your order number, you can begin a complimentary return for your U.S. domestic online order on vince.com by following the directions here. Please enter in your EC order number, and billing zip code. From there, you will select the items that you would like to return. A pre-paid return label will be sent to the email address attached to the order.
Returns take 7-10 business days for processing once your return is received in our warehouse. Refunds to the original form of payment can be expected 3-5 business days after processing. Some payment providers may take longer to process the credit to your account. We are unable to complete refunds for items that are in transit or have not been returned to us.
You can also return or exchange an online order at a Vince Retail Store. Find your nearest store.
Please note, fragrance is eligible for return only if unopened, unused and in salable condition.
Orders cannot be exchanged online. However, any Vince order placed in store or online can be exchanged at a Vince Retail Store. Find your nearest store.
Please note, original invoice or receipt must accompany your in-store exchange.
Sale merchandise is included in our 30-day return policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged. For additional information, view Returns.
No, shipping and handling charges are non-refundable. For additional information, view Returns.
Yes. For additional information, view Returns.
If you have received an item from vince.com as a gift, you can return it in exchange for a vince.com credit for its current selling price. Please contact us at 833.717.1720 or at clientservices@vince.com to process the gift return.
For purchases made with a vince.com credit, the return will be issued as a vince.com credit.
Please contact us at 833.717.1720 or clientservices@vince.com.
We accept the following forms of payment at vince.com: American Express, MasterCard, Visa, Discover Network, JCB, PayPal, AfterPay, Vince Gift Cards.
We accept the following forms of payment at vince.com: American Express, MasterCard, Visa, Discover Network, JCB, PayPal, AfterPay, Vince Gift Cards.
No, all refunds will be issued in the original form of payment.
Yes, we offer a onetime price adjustment if an item is marked down on vince.com within 14 calendar days of your order placement date.
We will match the lower price of an item seen elsewhere in the exact style, color and size.
Gift Cards can be used online and in stores.
To redeem a special offer, enter your promo code during checkout. After entering the offer code, adjustments will be made to eligible orders. Special offers cannot be applied to a Vince E-Card purchase, shipping or taxes. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
Offer valid on full price merchandise at vince.com and Vince Retail Stores. Offer can only be used one time and cannot be combined with any other offers, transferred, refunded, or, unless prohibited by law, redeemed and/or exchanged for cash or credit. Offer not valid on payment towards gift cards and/or previous purchases. To redeem at vince.com, enter the promo code sent to you after sign-up. Vince reserves the right to cancel or change this promotion at any time.
To hear about our new arrivals, upcoming collections for pre-order, special offers and exclusive events first, please sign up via our email sign up box located at the bottom of the page.
Click "search" on the top-right corner of any page on vince.com and enter descriptive key words of the item(s) you’re looking for.
For a list of current job openings and more information on career opportunities at Vince please click here.
Thank you for your interest in Vince. Your resume will be carefully reviewed. If your experience and skills fit the requirements of an open position, we will be in touch. Resumes are kept on file for consideration for future opportunities.
No. We do not own unlimited use of our photography and therefore cannot authorize usage for any reason.
Please contact us at 833.717.1720 or clientservices@vince.com.
Orders placed online may be picked up by the person whose name is on the order. A valid government-issued ID is required to complete the pickup.
For in-store pickups, simply speak with any store associate or proceed directly to the cash register.
For curbside pickup, please contact your store to organize the pickup with a store associate. Upon arrival, please park in the designated curbside pickup area.
Please provide your order number or show your email order confirmation. A valid government-issued ID is also required to complete the pickup.
We are happy to hold your order for up to 7 days. After 7 days your order will be cancelled.
Please contact Client Services for any questions regarding order details. For questions about your order status, please contact your store directly.
Orders are filled within two hours. Please wait for a confirmation email before scheduling your pickup. Orders placed within two hours of store closing will be ready the following business day. Check your store details for hours.
We will email you a confirmation when your order is ready. Most orders will be filled within two hours. Orders placed within two hours of store closing will be ready the following business day. Check your store details for hours.